Start
what you want
1. Conscientious collaborators. It is best to save the world-class people with great mercy and compassion.
2. You don't have to overemphasize the importance of your needs to the other person.
3. The problem is clear, simple, and solved instantly.
what you will actually encounter
1. A collaborator who doesn't care about your needs.
2. The priority of your needs does not enjoy top treatment.
3. The problem description is unclear, the rights and responsibilities are unclear, and multiple parties fight and kick the ball.
resources you have
1. How well you understand the problem
- Business Process
- Problem phenomenon
- the severity of the problem
2. Everyone you can ask for help.
3. All resources at your disposal.
4. The way you communicate.
This is a catalyst that either accelerates problem solving, or delays or even hinders it.
Ready to work
1. A clear plan.
Before tackling a problem, you should have a general direction. For most other collaborators, your perspective is the broadest. They can only passively meet your needs, not actively meet you. It's like entering most restaurants to eat. If you don't place an order, you won't be able to eat. So your plan must be clear and methodical. The plan is generally consistent with the logic of the business, or is related to the rank. I lean towards the former. Reducing the long-chain process in advance with a dichotomy method will greatly improve efficiency.
2. A description of your needs. You need to be able to quickly and clearly let others understand your needs. Be concise and direct. You may need some of the tools below.
- Statistical data
- Recognized documentation, such as the wiki.
- UML
3. A list.
You may have to face the handover situation of job switching. This list should give you a quick index while doing this. So try to rank this list as planned. As work progresses, the list may continue to grow.
conduct
your role
1. You are a helper.
- No one will care about your needs. So please describe your dilemma and goals clearly.
- You have no high profile. So, please pay attention to good wording.
- When the other party is helpless, don't leave easily, at least get a new direction here, a new seeker. That's when it's time to expand your help list.
2. You should be a helper. Batman's Robin.
- Robin will not act above Batman. So, don't try to take the lead in the collaborative process, or let your Batman have such misunderstandings.
- Ability to quickly plan resources for those who help you. This is because the time slot of the other party is very precious and it is difficult to wait for it to expire.
start processing
1. Work along your plan and list.
2. Quickly plan as soon as a resource request is made by the person being turned to for help.
3. According to the progress, revise the plan and list.
4. Analyze the information of each link.
5. Question the assumed, unproven links. Use questions in the form of words, and do not use a clearly emotional tone. Even if you've determined that there's a problem here, please use the Asking Questions method.
6. Record and track your work. Once progress hits a wall, there are good backtracking measures.
Finish
repay
1. Be strict with yourself
- Respond quickly to other people's requests
- Help others sort out their needs
- Personally I don't think it's a good way to gift. This method is good for building interpersonal relationships, but it is not conducive to building a professional office style.
- Compliment your collaborators for their help in a public setting or in a summary email.
Summarize
1. Summarize the entire process.
This will help your next similar job run smoothly. Go through the process quickly in your mind and you may find ways to increase your productivity.
2. Track follow-up results and report to relevant personnel.
This ensures that the issue is properly resolved. Set an observation period of an appropriate length. If necessary, restart work to solve the problem.