Do you know what businesses do to save money? If you pay attention, you will find that companies are reducing employee recruitment and turning to robots or kiosks to serve customers, especially in catering, factories, logistics and other industries.
How to reduce labor costs in all walks of life?
Let customers help themselves
You may have noticed that when you go to McDonald's, KFC, and restaurants, you often scan the QR code to order. Even if you call the waiter to order, she will tell you that there is a QR code on the table, so you can scan the QR code to order by yourself. .
There are also pizzerias, if a customer orders pizza online and he chooses to pick it up instead of delivery, he will get a few bucks off or a reward. The store owner chooses to let customers help themselves to control costs.
Automate jobs with artificial intelligence
When there is too much repetitive work, people think, if only the work could be automated. Now, AI artificial intelligence helps everyone realize this desire.
For example, AI customer service, all major e-commerce platforms have enabled AI customer service to help customers solve a series of problems such as consultation, order placement, returns and refunds.
AI voice service. In the dubbing market, in the past, users needed to cooperate with dubbing companies to perform dubbing by real people. However, with the explosion of short videos, the dubbing market has exploded, and AI technology has also been applied to the field of dubbing. Users only need to input copywriting to generate voice, and there are also various styles and timbres to choose from.
AI emotion recognition. AI can be used to detect emotions by analyzing each caller's emotions, such as the caller's speech rate, pitch, pauses in speech, etc. If the caller is sad, the AI can provide comfort, and if the caller is angry, the AI can help Ease the mood.
Emotional Intelligence AI: Used to track customer sentiment during service calls, Emotional Intelligence AI identifies when customers are frustrated, for example, by reading a raised voice or long pauses in conversation, analyzing tone, rhythm, and even language and cultural nuances Difference, detect the mood of the caller.
Improve Workflow with RPA
RPA increases the productivity of the enterprise. For example, in human resource management, RPA can help HR to deal with tedious processes such as resumes, entry, resignation, and attendance of each employee. In marketing and sales, RPA can also be used to send marketing emails or analyze sales data.
DevOps/low-code/no-code apps
(Combination of Development and Operations) is a culture, movement or practice that values communication and cooperation between "software developers (Dev)" and "IT operations technicians (Ops)." By automating the process of "software delivery" and "architectural changes", it makes building, testing, and releasing software faster, more frequent, and more reliable.
Taking the e-commerce system as an example, the single application architecture is LNMP. At this time, only DEV has no OPS. DEV is a full stack, just like the demo we played in college. After the project is developed, find a server to install the environment, and put the jar package. scp to the remote server, put it on it and start the service.
At this time, service monitoring is also simple. If there is a problem with the service, go directly to the online to see the running log. In order to free your hands to monitor the service, the developer will write some scripts to analyze the log. There are few servers and the deployment is simple. Usually, the operation and maintenance can be completed by development. Work does not require special operation and maintenance for deployment, so the development mode is very simple, and it can be developed directly in accordance with the waterfall method.
Low-code is a visual application development method. Through low-code development, even business personnel who do not know programming can create enterprise applications through a graphical user interface, using visual modeling and drag-and-drop components, and the entire process can be quickly generated with only a small amount of code or even no code required. application.
For enterprises, DevOps/low-code/no-code applications can lower the threshold of IT technology, allowing more front-line business personnel to participate in or even lead the development of projects.
In order to improve efficiency and reduce costs, more and more enterprises are introducing AI, RPA and DevOps technologies into the enterprise. Simplilearn St. Pullen and Purdue University, IBM jointly developed AI artificial intelligence courses, machine learning courses and software development operations integration (DevOps) to help everyone improve their professional skills and take their careers to the next level.