This article has participated in the "Newcomer Creation Ceremony" event to start the road of gold creation together.
(1) The long-sign function of the agent in the OKCC system;
The OKCC system has designed the function of long-signature, which is intended to solve the trouble of on-hook and off-hook of the agent every time. The advantage of this function is especially obvious in batch outgoing calls. Customers can talk to the agent immediately as long as they agree to answer the call, which improves work efficiency.
(2) Reloading of customer information and customer number;
When the OKCC system is designed to import customer information and customer numbers, it specially adds the function of lifting weights, so that the same number will not be imported twice when imported into the system, thus avoiding the situation of calling the same customer more than twice for one task, saving money time and improve work efficiency. When the customer data is imported, it also has the function of lifting weights according to the contact information, avoiding multiple owners of the same number, simplifying management and improving work efficiency.
(3) Access code function;
Corresponding to the one-time dialing access code, we only need to dial the access code to complete the relevant work, avoiding a lot of time consumed by the browser login authentication. For the customer-marked secondary dialing, the customer is marked at the same time as the call with the customer, which saves time and improves work efficiency.
(4) Analysis of call results;
For a large number of calls, gathering useful customers slows down the work. The OKCC system provides a call result analysis function. There will be a corresponding call result analysis for each call. According to the call results, a large number of useless customers can be screened out, which is convenient for accurate secondary marketing, saves the trouble of collecting useful customers, and improves work efficiency.
(5) group call task;
The group call task is a batch call task, and a large number of customer numbers can be called all at once, eliminating the trouble of manually dialing customer numbers one by one by the agents, and can quickly find a group of valid customers through call result analysis, which is convenient for accurate secondary calls Marketing, improve work efficiency.
(6) blacklist;
In the process of business, enterprises will inevitably encounter unfriendly customers. The blacklist mechanism can put unfriendly customers on the system blacklist. When calling, the system will intelligently analyze whether a customer is on the blacklist and the customers who are on the blacklist. The system will automatically ignore or reject it, saving time on such customer business and improving work efficiency.
(7) Relay group;
中继组，即对中继进行管理，每一个分组中包含多条中继，在路由的目标选为中继组时，系统可以为呼叫智能选择路由，免去每次手动更改呼出路由的麻烦，提高工作效率。
(8)报表统计；
OKCC系统运营商、代理商、企业都包含了统计汇总功能，通过日期查询能够灵活地查询出某个时间段内的话务、消费、利润等数据，无需工作人员利用专门的工具软件去统计，节约时间，提高工作效率。