1. How to rent a power bank and charging cable
(1) Rent a power bank
① Scan the QR code on the counter on WeChat
②Pay a deposit of 99 yuan
③A power bank pops up from the cabinet
④Remove the power bank
⑤ Successfully rented the power bank
(2) Rent a charging cable
①Scan the QR code on the charging cable with WeChat
②Charging package selection
③Pay the package fee
④Connect the charging cable to the power supply, enter the startup password, start the device, and start timing
⑤ Successfully rented the charging cable
2. How to calculate the cost of the charging treasure rental
The time-sharing billing rule is adopted, starting from the time when the power bank is lent, and ending when the power bank is returned (specifically, the time of the rental record shall prevail). Exceeding the free time period is billed by the number of hours, and less than 1 hour is calculated as 1 hour, with a cap of 20 yuan per day (the specific price is subject to the charging standard shown in the system rental record).
3. Which mobile phone types are supported by power banks and charging cables?
The power bank and charging cable come with three kinds of charging plugs, namely Micro USB interface, USB Type C interface and Lightning interface, which support the charging of Android phones and iPhones.
4. How to return the power bank
①Find the cabinet (you can check the location of the nearest cabinet through a nearby store)
②Plug the power bank back into the cabinet, after paying the order, the applet will send the user a notification of successful return
Remarks:
①Users who choose to manually refund the deposit, after the successful return, complete the order payment first, and then manually apply for the deposit refund in the Personal Center-Deposit Refund;
②Users who choose to automatically refund the deposit will automatically refund the remaining deposit after deducting the order fee after the deposit is returned successfully.
5. How to refund the deposit
The deposit supports manual refund and automatic refund;
①Manual deposit refund process: click on the personal center-refund deposit, the deposit will be returned in the same way, it is expected to arrive in the account within 5 working days, please wait patiently;
②The deposit is automatically refunded in the same way: When you pay the deposit, choose the automatic refund of the deposit, and the power bank will be returned and paid, and the deposit will be automatically refunded in the same way.
Note: If there is a user who has not paid the order and checked the automatic deposit refund, the deposit will first be deducted from the order fee, and then the remaining deposit will be refunded.
6. What should I do if the power bank fails to pop up?
The power bank can be ejected successfully only when the battery level is ≥60%, and the user can scan the QR code on the cabinet and rent it again.
7. What should I do if the loaned power bank cannot be charged?
You can return the power bank and rent a new one. There will be no charge for returning the power bank within the free experience time; if it exceeds the free experience time, the corresponding fee will be charged according to the charging standard.
8. What should I do if the order is not over after returning the power bank
In the Member Center—About Us—Customer Service Phone, please call the customer service phone for processing.
9. What should I do if the ATM is still full/ the shop is closed and cannot be returned?
You can use the search button function in the lower left corner of the homepage to find other nearby cabinets for return.
10. Will there be a cash withdrawal fee for the refund of the deposit?
No withdrawal fee for deposit refund
11. Instructions for returning the power bank over time
If the user rents a power bank, the rental time is ≥7 days, the order status shows that it has expired, and it is not returned on time, the platform will directly deduct the 99 yuan deposit.
12. Instructions for renting the charging cable
①Confirm that the charging cable is connected to the power supply and the indicator light is on
②Scan the code on WeChat and click Finish to get the password after payment
③After entering the password on the device, the indicator light turns green to charge
Remarks:
①The device is disconnected from the power supply, scan the code again to obtain the startup password, and enter the password to resume use;
②Long press 1 and 2 at the same time for free emergency charging for 5 minutes.
13. Paid packages for renting charging cables
There are multiple package options for online charging, and the specific package is subject to the page display.
14. Power bank discounts
① Each user can charge for 5 minutes for free each time;
② Each user has the opportunity to experience 1 hour of charging for free once a month, and the activity time is subject to the platform notification.