Fighter (417***293) 9:34:29
Figure 3-15 on page 64 of the book, the description of the support process is not clear.
Fighter (417***293) 9:39:41
The example scheduling system in the book is the support process.
Pan Jiayu (3504847) 9:42:58
In order to provide a value (use case), an organization needs many systems (business workers) to collaborate together to achieve it. The process of implementation is the business process of the organization. One of them is a direct description of the value realization process. This is the main process (the basic path of the use case). Any part of the main process may have problems. At this time, the support process (extension path) is needed to help.
Fighter (417***293) 9:47:46
When business workers are performing certain tasks, they may need to refer to historical data. There is convenient historical information to provide help, which can help business workers improve work efficiency.
Riding alone (376222455) 9:47:47 Is the
process the main or the extension, and both are divided by value?
Pan Jiayu (3504847) 9:47:52
For example, when a customer goes to a store to buy something, the main process is that the customer picks something, asks the clerk to pay, and invoices. . . And so on, the frequency of occurrence is once per order.
But there may be many problems in the basic path: a certain product is gone, the product is very messy, the customer can't find it, the clerk has a poor service attitude, and the invoice is gone. . . In order to cope with or prevent these scenarios, it may be necessary to "restock", "tally", "train staff", "replace new invoices" and other processes with different frequencies.
Fighter (417***293) 9:55:19
I am enlightened Up.
