Hello everyone! I am Miandoudou, and I am concerned about Miandoudou and learn different store operations knowledge every day! Today, what Miandoudou wants to share with you is the cause and solution of the abnormal logistics of Pinduoduo.
I believe that all sellers who set up shops in Pinduoduo should know that merchants need to always pay attention to the logistics information of the order. Once the order is abnormal, the impact on the store is still very large, and it may even be fined by Pinduoduo. The most feared thing for merchants is the fine. Especially when there is a logistics abnormality reminder message, my heart is tight, so today I will come to chat with everyone about the reasons for the logistics abnormality and ways to reduce the logistics abnormality rate.
Under what circumstances will the store experience abnormal logistics?
The first case: the package overtime
The most serious of the logistics abnormalities is the "collection timeout", because it is required that the collection information must be updated within 24 hours after the order is shipped. The collection timeout means that it has exceeded this time and may be judged by the platform as a fake send Not only that, but it will also have a bad impact on store traffic.
The second case: logistics overtime
The so-called logistics timeout means that there is no information update within two days during the transportation process, which will cause abnormal logistics. If the abnormal rate of logistics services continues to be higher than the average by 5 times, then the store will be restricted by the second level, and the goods will be lowered.
The third case: dispatch timeout
The courier has arranged the delivery, but it cannot be delivered to the buyer within a day. There are many reasons for this situation, such as: the parcel arrives too late, the weather is wrong, the address is wrong, etc. Of course, this situation can Communicate with the buyer well in advance, usually overtime, as long as you communicate with the buyer in time, it can still be solved well.
How to reduce the abnormal rate of logistics?
1) Consumer complaints
When a consumer complains, the merchant backstage will receive a logistics complaint. At this time, what the merchant needs to do is naturally to avoid the consumer's logistics complaint, actively follow up the logistics of the order, and if there is an abnormality, actively contact the express to confirm and contact the consumer communication.
2) False delivery