The battle to fight the epidemic, the Central Plains were how to ensure consumer banking financial services?

For many people, this spring is not the same with the previous years, the development of new crown pneumonia epidemic, resulting in all walks of life in the community, the people has been greatly affected. At this critical moment, behind the fight against SARS battle for financial support is essential.
February 1, in order to allow the power behind the fight against the epidemic more powerful central bank, the Ministry of Finance, silver China Insurance Regulatory Commission, Securities Regulatory Commission, Administration of Foreign Exchange jointly issued the "Notice on Further Strengthening Financial Support of the new coronavirus infection prevention and control outbreaks of pneumonia," which requires strengthening financial support for epidemic prevention and control work.
As the first and only company in Henan Province, consumer finance companies, consumer finance rapid response to the State Central Plains and regulatory requirements, the first time set up a leading group, the full deployment of the epidemic prevention and control, and financial services and support, online intelligence service, launched "online green channel", donated materials and many other initiatives to strengthen financial services to help win the epidemic prevention and control warfare.
Wisdom convenience inclusive financial services office to strengthen safeguards
in epidemic prevention and control, the Central Plains consumer finance scientific and technological support forces to protect the efficient operation of the company to play an important role. Under the premise of doing the epidemic prevention and control, remote start Zhongyuan consumer finance offices wisdom, AI upgrade services, the use of big data, cloud computing and other technological means to provide 7 * 24 uninterrupted, without waiting for customer service.
Central Plains smart consumer finance through its own call center technology, built AICC intelligent contact center, business services personnel can not limit the geographical location, remote customer service support at any time. Zhongyuan consumer banking, said the technology can also be real-time data synchronization to the Central Plains consumer banking data warehouse, effectively guaranteeing the security of business data.
In addition, after the outbreak, the Central Plains consumer banking intelligent robot 7 × 24 hours without a break, without waiting for customer service, adequate protection of inquiry and self-handling business, to meet the user's business needs. It is worth mentioning that, after the outbreak, the Central Plains rapidly improving consumer banking online solution for intelligent customer service "epidemic" of related issues, upgraded intelligent robot can be personalized based on customer input epidemic problem, targeted to answer and explain and thus enhance the good of our customers, especially by the impact of the epidemic precise level of service user groups.
For warm heart to the affected areas to provide incentives difference
Zhongyuan consumer finance direct provision of financial services for individual consumers, during the epidemic, the epidemic affected not repay on time how to do?
For these financial services issues related to people's livelihood, the Central Plains consumer banking official says the company has always been to provide a dignified consumer financial services for the mission, in the critical period of the fight against the epidemic, the difference will be launched preferential policies as affected by the epidemic users build walls of protection.
The face of the epidemic, the Central Plains on consumer banking groups affected by the epidemic temporarily lost their source of income, and staff participated in the epidemic prevention and control, health care, and give moderate preference policy on repayment, according to the specific circumstances of the user, the implementation of preferential policies for diversity the reasonable delay repayment period and interest charges to give some relief. In addition, the Central Plains consumer banking also introduced the "green channel online," enter "Wuhan" to aspects of the post-loan management consulting business accepted by hand.
These measures, fully reflects the social responsibility of the Central Plains eliminate gold and a sense of play, as the epidemic situation continues grim, consumer finance is still Central Plains continue to explore new initiatives with concrete actions to fully protect the rights and interests of users.
Donations for the front-line police Contagion donations
The face of the epidemic, ordinary people can choose to avoid at home, but many health care workers, police, community-based management was rushed rushed to the anti- "plague" line, with action to guard our health and life.
As guardian of the health and safety of front-line police, consumer banking in the Central Plains shortage of supplies critical time, actively coordinate all resources to overcome difficulties, scheduling a number of epidemic prevention materials, donated to the Zhengzhou City, providers are Road police station.
It is understood that the Central Plains consumer finance business are donated to the Road police station fruits, masks, disinfectant, hand sanitizer, disposable gloves and other supplies the fight against SARS, will address three major issues frontline police prevention work: First, masks, when disposable gloves to protect front-line police investigation in the area of their own security; health Second, the disinfectant to ensure internal security, to protect the people in the business do when. Third, fruits and other food to solve the basic problem of police on duty.
Stick to their posts to provide users with uninterrupted financial services
during the epidemic, in addition to first-line "Contagion" personnel, as well as the Central Plains consumer banking front-line staff on duty at their posts, and their small family homes for everyone, provides users with uninterrupted financial services.
On duty during the Central Plains consumer finance staff suffered a subway and bus departure frequency to reduce distress, after a difficult closure village road closures can not return encountered a problem and epidemic prevention supplies shortage, but also withstood the family dissatisfaction and do not understand, but they do not have the slightest slack therefore, remains committed every day on time point duty, the most full of state to provide quality and efficient services.
Because they stick to the job, to ensure that during the Spring Festival holidays and extended, the Central Plains consumer banking customer service, nuclear power, approval, post-loan management and other normal daily work, adequate protection needs money with customers.
In fighting this fight against the epidemic, a series of efforts made by the Central Plains consumer banking, not only to see a licensed consumer finance company social responsibility and play, but also provided a guarantee for the daily life of the people. In the future, the Central Plains consumer banking will adhere to explore inclusive finance sustainable development, increase research investment, so financial technology-enabled financial services.