Recently, some users have reported serious problems with Apple's flagship AirPods Max headphones. According to users, the earphones may condense due to sweat or wearing them for too long, leading to failure or even scrapping. This issue not only attracted widespread attention and discussion on social media platforms, but even triggered a class action lawsuit.
According to reports, the plaintiff is currently negotiating a settlement with Apple on the issue. According to user feedback, AirPods Max headphones can cause condensation under the ear cups due to user sweating. The moisture penetrates into the earphone through the speaker hole, causing some functions of the earphone to fail and affecting the user experience. Some users found that when using the headphones in hot weather, they found a lot of condensation after removing the earcups of the headphones, and there were even cases where the constant humming interfered with the noise canceling function.
Regarding this issue, Apple pointed out in a statement that the AirPods Max earmuffs are magnetic and detachable, which makes it easier for users to notice moisture or condensation around the ears when the earmuffs are removed. Under normal use, the AirPods Max don't suffer from this issue, the company said. Although Apple has not publicly acknowledged the existence of this problem, the actual experience of users seems to confirm the existence of this problem.
This question sparked a discussion about product design and quality. Some argue that earphones should be designed to take into account that users may sweat and be water-resistant for reliability and durability. In addition, some users appreciate Apple's after-sales service, because they can return the product to Apple and exchange a new pair of headphones if there is a problem within the warranty period.
For Apple, solving this problem is very critical. Headphones are one of Apple's key products, and users have high expectations for product quality and reliability. Failure to address this issue could have a negative impact on Apple's reputation and sales. Therefore, it is necessary for Apple to further investigate and resolve this issue to ensure user satisfaction and trust in its products. At the same time, for users, when using the product, they should pay attention to avoid wearing it for a long time and avoid excessive sweating to reduce the possibility of condensation problems.