Party friends often heard around a variety of spit bad, as they are responsible for network security technical team, he told me that every time there is a problem he will be called big BOSS office long conversation about it. Then I will be very fitting to ask: Why? Then he began gushing about. Then the final point of pain to these questions are not found in the high efficiency of network security technology team, how to choose the friends Party efficient network security technology team do?
As a Party or pain points commonly encountered problems that have been encountered:
1. pass the buck way: I believe we often encounter sites not open / play or print server problem garbled, or simply being given, no one is looking people to solve, not the person one is looking to solve. Operation and maintenance of the website to find people to say look for system development, system development staff say do ××× responsible person, so back and forth, a waste of time nor identify the problems, I wanted to kick a ball as you kick to each other, the other party to kick someone else, someone kicking you, forever.
2. There is also a look for network protection company belongs to submit a ticket type: the technology sector in general deal with the problem is to see the work order will be distributed by a dedicated person responsible for the task, which part of the process if there is a problem, submitted a ticket becomes wait indefinitely. Usually a small problem, after the work order process may become an hour or two or half a day. In particular, some large companies, lower business many cases may take 24 hours to deal with.
3. not express technologies: Sometimes customers encounter some problems, not looking for expression technologies deal with the problem, but he often gives some technical problem specialized terms and make your own judgment process, but some users is not a technical background, do not understand what it meant, how to operate, so the problem can not be solved. The final customer needs assistance in dealing directly or remote processing.
Although probably more than three will eventually solve the problem, but the process in which a wave of multi-fold, but it is clear that some companies can not afford such a big loss. For example, for financial, gaming and other industries, they are more than one million or tens of millions of numbers a minute to calculate losses.
So how to choose the most efficient network security team do?
First ink security think to consider is a professional technical ability, strong technical talent is the cornerstone of creating a network security;
Second, choose a very experienced technical team, can save a lot of trouble;
and in the selection of network security when the team does not necessarily need to choose a big company, there are some medium-sized company's technical strength is good, but the process is simple, do not need to submit various work orders, there may be problems in time, and other charges are reasonable;
and finally, you can choose 7 * 24-hour, we avoid problems arise at any time, the first time to deal with them to solve the problem, but also need to have a good attitude, and actively deal with the problem, answer, if they do not understand the problem, you can be patient answers such as this only network security service provider should be our first choice.