Behind the entry into the industrial Internet: How does Xunzhong Shares find a new path in the 5G era?

The opening of 5G in 2019 has pushed the communications industry into a new era. With the exponential improvement in requirements for indicators such as latency, number of connections, and reliability, 5G is surpassing the business scope carried by 4G in the past and empowering the digital transformation of thousands of industries.
Against this background, how to take advantage of the golden opportunity period of 5G-enabled vertical industries, seize the transformation dividends, and seize more market shares has become one of the hot topics that attracted the attention of enterprises at the recently held 2019 China International Information and Communications Exhibition. . Among them, Xunzhong Co., Ltd., a domestic cloud communications leader well-known for providing converged communications services and solutions, gave its own answer.
At this communication exhibition, Xunzhong Technology brought the latest products and solutions such as cloud video business, intelligent contact center, smart text messaging, and work mobile phones, and is committed to in-depth exploration of the possibilities of 5G industry applications and helping enterprises complete digital transformation.
"5G's empowering effect on the industry has expanded the scale of the entire communications market." At this exhibition, Li Xiaoyong, general manager of Xunzhong Co., Ltd., told a reporter from the "Communications Industry News" (Network) that Xunzhong Co., Ltd. will be in the 5G era. Continue to increase investment in research and development to better serve enterprise customers.
The 5G transformation of enterprise-level cloud communications
, as an upstart in the field of domestic enterprise-level audio and video communications, will in time be an innovative subsidiary established by Xunzhong Co., Ltd., which has been deeply involved in the enterprise communications market for 11 years in 2017, and can provide enterprises with video conferencing based on video conferencing. A package of audio and video communication solutions, including software and hardware, has emerged in the fields of finance, new consumption, and smart medical care in a short period of time, and has accumulated many customers including well-known corporate institutions such as the Asian Infrastructure Investment Bank, Mead Johnson, and Union Hospital.
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The picture shows the new generation cloud video product line of Xunzhong Instant Meeting
. "The rise of cloud and 5G has enabled traditional video communication to break through the bottlenecks of bandwidth and delay, thus enabling 'two-way real-time interaction' for the urgent need It provides possibilities for demanding enterprise communication scenarios." When mentioning the changes brought about by 5G, Li Xiaoyong elaborated on Xunzhong's "original intention" to enter enterprise cloud communications, and introduced in detail the plans that Xunzhong will launch in the 5G era to get involved in a variety of enterprises. Products for communication scenarios.
Among them, Li Xiaoyong is most optimistic about it, and it is also one of the solutions highlighted by Xunzhong at this communication exhibition. It is the application in industrial Internet scenarios. According to Li Xiaoyong, the solution that will be launched in time can use smart VR glasses to help workers view mechanical drawings directly on the lenses, and transmit the images collected by front-end maintenance personnel through the glasses to rear experts in real time, and obtain them through voice and remote annotations. Expert guidance enables remote mechanical assembly maintenance and intelligent inspection control.
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The picture shows the Brazilian ambassador and his party experiencing the Xunzhong Instant Meeting smart VR glasses.
“Through our products, industrial companies can improve the efficiency of remote communication in the manufacturing industry at a very low cost and realize the rapid circulation of industrial scene information. Actively promote the development of informatization in enterprise management and liberate productivity." Li Xiaoyong said.
In addition, in cloud communication scenarios that are currently mainstream in the market, such as online education and financial companies, Jixiong's products can also provide packaged solutions including software and hardware to help 5G better empower industry communication scenarios.
A larger platform in the era of intelligent cloud communications
If Timely Conference carries Xunzhong’s vision for the enterprise cloud communication market in the 5G era, then the intelligent contact center undoubtedly represents Xunzhong’s greater ambition in advantageous business areas. "As an iterative evolution of Xunzhong's traditional call center SaaS platform, the intelligent contact center is a larger platform that Xunzhong strives to build for the industrial Internet." Its person in charge, Zhang Zhishan, general manager of Xunzhong Zhongmai Communications, told Communications Industry News ( Net) reporter.
Zhang Zhishan said that taking cutting-edge fields such as telemedicine and autonomous driving as examples, 5G has had a fundamental impact on the traditional intelligent contact center business in the industry's traditional understanding. In the 5G era, call centers will no longer be limited to their current functions. They will transform from traditional call centers to video customer service centers and remote dispatch centers.
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The picture shows Xunzhong Intelligent Contact Center’s solution based on the customer life cycle.
“This is also the intelligent contact center we are currently committed to building.” Zhang Zhishan said that Xunzhong Intelligent Contact Center’s business currently covers government, Almost all industries including finance, Internet, and online education.
Take the smart voice service project of a public hotline in Dongcheng District, Beijing, which won the 2019 ICT “Best Urban Innovation Application Award” at this communication exhibition, as an example. By combining the artificial intelligence voice navigation system and the intelligent outbound call system, As well as the ability of the intelligent offline transcription system, it can be seamlessly connected with the contact center platform and government affairs system, thus improving the service efficiency and service level of the center and optimizing the allocation of human resources.
In addition, Zhang Zhishan pointed out that 5G will generate an information explosion. As a communication management platform, call centers also need to play the role of "data center" to process massive information data. In the future, both governments and enterprises will need a data center to make decisions and realize business digitization and data commercialization. This is also one of the services that Xunzhong Intelligent Contact Center is committed to creating.
Industrial Internet: A new outlet in the 5G era
. At this communications exhibition, Xunzhong Technology, a cloud communications manufacturer that shines brightly in the mobile Internet era, is releasing a clear transformation signal: to delve deeply into the enterprise-level market and enter the industrial Internet.
Both Li Xiaoyong and Zhang Zhishan admitted that whether it is large bandwidth or low latency, 5G has given the vertical industry market scene requirements that could not be realized in the 4G era, which has given ToB companies unprecedented development opportunities. Against this background, the deployment of the 2B market by Internet giants headed by BAT in recent years is clear evidence of this.
"The market trend of the mobile Internet has passed. To meet the next trend and seize the next market opportunity, we must make arrangements in advance, and this trend is the industrial Internet that mainly provides solutions for the enterprise market." Zhang Zhishan said, and is good at Compared with Internet companies in the consumer market, Xunzhong has better "genes" in serving the enterprise market, which is also Xunzhong's advantage.
In addition, through nearly 11 years of hard work in the cloud communications market, Xunzhong has accumulated relatively good basic resource commercial capabilities on the operator side, and the speed of solution iteration capabilities is also at the forefront of the entire domestic SaaS market. These will provide Xunzhong with a strong presence in the industry. In the 5G era, the industrial Internet will provide more solid and powerful support.
It is reported that Xunzhong currently combines big data, cloud computing, Internet of Things, artificial intelligence and other cutting-edge technologies to form multi-scenario intelligent communication solutions, focusing on government affairs, finance, education, e-commerce and other fields, forming intelligent contact centers, intelligent Intelligent cloud communication solutions such as voice, video cloud, smart SMS and BPO.
"Looking forward to the future, Xunzhong will continue to deepen its efforts in the fields of industrial Internet, financial technology, smart education and other fields, increase investment and innovation in product technology, and continue to improve product experience." Li Xiaoyong emphasized.