The prosperity and rapid development of the economy have led to the rapid integration of telemarketing in most industries such as real estate and financial investment. In the communication between telesales personnel and customers, it is inevitable that there will be many problems. After all, the customers we face are from all walks of life, and they have different experiences and identities.
For companies that often need to deal with customer complaints and appease customers' emotions, when communicating with customers, it is inevitable that customers will make things difficult, and even abuse customers. When these situations occur, even professionally trained telemarketers , it is inevitable that the mood will fluctuate when being scolded. This situation occurs no matter in the after-sales or pre-sales communication of modern enterprises.
Many practitioners in telemarketing have had personal experience, especially for some electronic products, there are problems just after they are sold, or the loans borrowed cannot be recovered in time. The bad attitude of customers will affect the emotions of telemarketers, thereby affecting work efficiency and communication results.
But the AI smart phone robot just solves this problem. The advantage of intelligent robots is that they make human-like voice calls without emotions or tempers, and the customer's emotions will not affect work efficiency and work quality. In this way, it can not only avoid the problems of excessive pressure and depression of telemarketers, but also ensure that customers' problems can be timely fed back and effectively resolved, and work efficiency can be improved. For technical issues, please feel free to communicate with the blogger.