With the advent of ChatGPT, the AI digital human industry, which is becoming increasingly mature in both technology and business operations, is continuing to heat up.
The current AI digital humans not only have super good looks, but also have richer and more delicate expressions and movements. What's more, AI digital humans already have the ability to customize and build knowledge graphs, have independent dialogues, and continue to learn and grow, allowing AI digital humans to have more scenario-based commercial applications.
Shopping guides transform into “digital people” to make customer service more warm
"During the peak season, the number of product inquiries from customers will suddenly increase. Manual shopping guides in the store alone are not enough. Therefore, online intelligent shopping guides need to undertake part of the work, but automatic reply robots have long been unable to meet the demand. We need to be more flexible and A smart 'helper'." A store in a neighborhood said during the market research of Shenlan Technology.
Based on this, Shenlan Technology combines market demand with the large silicon-based knowledge model of Shenlan Technology to create an exclusive AI virtual digital human and apply it in the cultural, business and travel scene in Wuhan. In this scenario, the shopping guide turns into a "digital person" to provide real-time information introduction, shopping guide guidance, coupon recommendation, etc. online, and even guide people offline in subsequent communication. With the application of this scenario, DeepBlue Technology recently won the first place in the Wuhan Digital Economy Metaverse Track.
"AI virtual digital human" is a customized training of high-dimensional data such as domain knowledge and personalized human design based on the large silicon-based knowledge model of Shenlan Technology. It realizes comprehensive customization from image to knowledge system and meets the needs of enterprises in The needs of multiple scenarios such as intelligent customer service, digital employees, and industry experts provide enterprises with a set of shortcut methods to create enterprise-level "super intelligent assistants", and form this set of methods into SaaS services. Companies or individuals can quickly generate a personalized virtual image with good looks by simply describing the desired personality.
By importing relevant documents and data such as product instructions, operation manuals, and frequently asked questions, the large model automatically generates knowledge maps for products and businesses, and the AI virtual digital human will have all the knowledge systems about products and businesses, and then carry out humanized Customer docking, sales consulting, product marketing and other services.
At the same time, through in-depth dialogues, interactive marketing and shopping guides are realized, leading to offline stores for product experience, creating a new digital economic model that integrates online and offline, and helping the industry reduce costs and increase efficiency.
Extend different business scenarios and realize industrial value
Intelligent shopping guides are just one example of AI digital humans supported by large models leading to new breakthroughs in many industries. AI digital human embodies the development trend of new formats and models of digital culture, and has been gradually applied in various fields, demonstrating the high-efficiency value it brings to industries and industries.
The relevant person in charge of Shenlan Technology said that the large silicon-based knowledge model of Shenlan Technology is a user-trainable generative large language model for vertical fields, specific users, and subdivided application scenarios. In knowledge-intensive and task-oriented industrial scenarios, the different functions of AI virtual digital humans can be used to solve real industrial problems.
Previously, using the combination of big language model and innovative model, Shenlan Technology has implemented related content in urban parking scenes. Car owners can consult parking, charging, parking fees and other issues through voice interaction, and virtual digital humans provide instant help and answer questions. .
In the future, there will be even more room for imagination.
01Customer Service
AI digital humans can be applied in the field of customer service. With the help of natural language processing and artificial intelligence technologies, they interact with customers, answer common questions, provide product or service support, and solve common problems, thereby improving customer satisfaction.
02Marketing and Advertising
AI digital humans can act as virtual sales representatives or brand spokespersons, interact with consumers, provide product or service recommendations and explanations, and conduct personalized promotions based on consumer preferences and needs.
03Finance and Banking Industry
AI digital humans can be applied in the field of customer service. With the help of natural language processing and artificial intelligence technologies, they interact with customers, answer common questions, provide product or service support, and solve common problems, thereby improving customer satisfaction.
04Education and training
AI digital humans play an important role in education and training. They act as virtual teachers or tutors, providing students with a personalized learning experience, answering questions, providing tutoring, and adapting instruction to students' performance and needs.
05Healthcare
AI digital humans can be used in the healthcare field to act as virtual doctors or medical consultants. They interact with patients, collect medical record information, provide diagnostic recommendations, answer common health questions, and monitor patient health.