Article Directory
11: Service Domain: Analysis of Return Visit Themes
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Goal: Master the needs analysis of the topic of return visits
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path
- step1: Requirements
- step2: Analysis
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implement
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Requirements: Statistics of the results of return visit theme indicators in different dimensions
Field Name field description source rtn_srv_num The number of returning service personnel one_make_dwb.fact_srv_rtn_visit vst_user Number of return visitors one_make_dwb.fact_srv_rtn_visit wait_dispatch_num Number of workers to be dispatched one_make_dwb.fact_worker_order wait_departure_num Quantity to be departed one_make_dwb.fact_worker_order alread_complete_num The number of work orders completed one_make_dwb.fact_worker_order processing_num The number of work orders being processed one_make_dwb.fact_worker_order satisfied_num Satisfied quantity one_make_dwb.fact_srv_rtn_visit unsatisfied_num Dissatisfied quantity one_make_dwb.fact_srv_rtn_visit srv_atu_num Satisfied service attitude one_make_dwb.fact_srv_rtn_visit srv_bad_atu_num Unsatisfactory service attitude one_make_dwb.fact_srv_rtn_visit srv_rpr_prof_num Satisfied quantity of service maintenance level one_make_dwb.fact_srv_rtn_visit srv_rpr_unprof_num Number of unsatisfactory service and maintenance levels one_make_dwb.fact_srv_rtn_visit srv_high_res_num Satisfactory service response speed one_make_dwb.fact_srv_rtn_visit srv_low_res_num Unsatisfactory service response speed one_make_dwb.fact_srv_rtn_visit rtn_rpr_num Rework Quantity one_make_dwb.fact_srv_rtn_visit max_vst_user Maximum number of returning visitors one_make_dwb.fact_srv_rtn_visit min_vst_user Minimum number of return visitors one_make_dwb.fact_srv_rtn_visit dws_day string Date dimension - by day one_make_dws.dim_date dws_week string Date dimension - by week one_make_dws.dim_date dws_month string Date dimension - by month one_make_dws.dim_date orgname Organizational structure - the department to which the return visitor belongs one_make_dws.dim_emporg posiname Organizational structure - the position of the return visitor one_make_dws.dim_emporg posiname Organization - name of return visitor one_make_dws.dim_emporg oil_type string Gas station type one_make_dws.dim_oilstation oil_province Province of the gas station one_make_dws.dim_oilstation oil_city string City where the gas station belongs one_make_dws.dim_oilstation oil_county string Gas station area one_make_dws.dim_oilstation customer_classify customer type one_make_dws.dim_oilstation customer_province Customer's province one_make_dws.dim_oilstation -
analyze
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index
- Number of return visit engineers, number of return visit personnel, maximum number of return visit personnel, minimum number of return visit personnel
- Return Transaction Fact Sheet
- Quantity to be dispatched, quantity to be dispatched, quantity completed, quantity in process
- Ticket transaction fact table
- Satisfactory quantity, unsatisfactory quantity, satisfactory attitude quantity, dissatisfied attitude quantity, satisfactory level quantity, unsatisfactory level quantity, satisfactory response speed quantity, unsatisfactory response speed quantity, repair quantity
- Return Transaction Fact Sheet
- Number of return visit engineers, number of return visit personnel, maximum number of return visit personnel, minimum number of return visit personnel
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dimension
- Date dimensions: day, week, month
- date dimension table
- Organization dimension: personnel department, personnel position, personnel name
- Organization Dimension Table
- Gas station dimensions: type, province, city, region
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Customer dimension: type, province
- Gas Station Dimension Table
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data
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fact sheet
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fact_srv_rtn_visit: return visit transaction fact table
select srv_user_id,--工程师id vst_user_id,--回访人员id satisfied_num,--满意个数 unsatisfied_num,--不满意个数 srv_atu_num,--态度满意个数 srv_bad_atu_num,--态度不满意个数 srv_rpr_prof_num,--水平满意个数 srv_rpr_unprof_num,--水平不满意个数 srv_high_res_num,--响应速度满意个数 srv_low_res_num,--响应速度不满意个数 rtn_rpr_num, --返修数量 wrkodr_id, --工单id os_id,--油站id dt --日期id from fact_srv_rtn_visit; -
fact_worker_order: work order transaction fact table
select wo_id,--工单id wait_dispatch_num,--待派工个数 wait_departure_num,--待出发个数 alread_complete_num,--已完成个数 processing_num --正在处理个数 from fact_worker_order;-
dimension table
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dim_oilstation: oil station dimension table
select id,--油站id company_name,--公司名称 province_name,--省份名称 city_name,--城市名称 county_name,--区域名称 customer_classify_name,--客户名称 customer_province_name--客户省份 from dim_oilstation; -
dim_date: time dimension table
select date_id,--天 week_in_year_id,--周 year_month_id --月 from dim_date; -
dim_emporg: organizational dimension
select empid,--人员id orgname,--部门名称 posiname,--岗位名称 empname --员工名称 from dim_emporg;
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analyze
select srv_user_id,--工程师id vst_user_id,--回访人员id satisfied_num,--满意个数 unsatisfied_num,--不满意个数 srv_atu_num,--态度满意个数 srv_bad_atu_num,--态度不满意个数 srv_rpr_prof_num,--水平满意个数 srv_rpr_unprof_num,--水平不满意个数 srv_high_res_num,--响应速度满意个数 srv_low_res_num,--响应速度不满意个数 rtn_rpr_num, --返修数量 b.wait_dispatch_num,--待派工个数 b.wait_departure_num,--待出发个数 b.alread_complete_num,--已完成个数 b.processing_num, --正在处理个数 c.orgname,--部门名称 c.posiname,--岗位名称 c.empname --员工名称 wrkodr_id, --工单id os_id,--油站id dt --日期id from fact_srv_rtn_visit a join fact_worker_order b on a.wrkodr_id = b.wo_id join one_make_dws.dim_emporg c on a.srv_user_id = c.userid join one_make_dws.dim_oilstation d on a.os_id = d.id join one_make_dws.dim_date e on a.dt = e.date_id;
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summary
- Master the needs analysis of the subject of return visits
12: Service domain: return visit theme implementation
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Goal: Realize the construction of dimension indicators for the return visit theme table
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implement
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build table
drop table if exists one_make_st.subj_rtn_visit; create table if not exists one_make_st.subj_rtn_visit( rtn_srv_num int comment '回访服务人员数量' ,vst_user int comment '回访人员数量' ,wait_dispatch_num bigint comment '待派工数量' ,wait_departure_num bigint comment '待出发数量' ,alread_complete_num bigint comment '已完工工单数量' ,processing_num bigint comment '正在处理工单数量' ,satisfied_num int comment '满意数量' ,unsatisfied_num int comment '不满意数量' ,srv_atu_num int comment '服务态度满意数量' ,srv_bad_atu_num int comment '服务态度不满意数量' ,srv_rpr_prof_num int comment '服务维修水平满意数量' ,srv_rpr_unprof_num int comment '服务维修水平不满意数量' ,srv_high_res_num int comment '服务响应速度满意数量' ,srv_low_res_num int comment '服务响应速度不满意数量' ,rtn_rpr_num int comment '返修数量' ,max_vst_user int comment '回访人员最大数量' ,min_vst_user int comment '回访人员最小数量' ,dws_day string comment '日期维度-按天' ,dws_week string comment '日期维度-按周' ,dws_month string comment '日期维度-按月' ,orgname string comment '组织机构维度-回访人员所属部门' ,posiname string comment '组织机构维度-回访人员所属岗位' ,empname string comment '组织机构维度-回访人员名称' ,oil_type string comment '油站维度-油站类型' ,oil_province string comment '油站维度-油站所属省' ,oil_city string comment '油站维度-油站所属市' ,oil_county string comment '油站维度-油站所属区' ,customer_classify string comment '客户维度-客户类型' ,customer_province string comment '客户维度-客户所属省' ) comment '回访主题表' partitioned by (month String, week String, day String) stored as orc location '/data/dw/st/one_make/subj_rtn_visit' ; -
Construct
insert overwrite table one_make_st.subj_rtn_visit partition(month = '202101', week='2021W1', day='20210101') select sum(rtn_srv_num) rtn_srv_num, --回访工程师数量 sum(vst_user) vst_user, --回访人员数量 sum(wait_dispatch_sumnum) wait_dispatch_sumnum, --待派工数量 sum(wait_departure_sumnum) wait_departure_sumnum, --待出发数量 sum(alread_complete_sumnum) alread_complete_sumnum, --已完工数量 sum(processing_sumnum) processing_sumnum, --处理中数量 sum(satisfied_sumnum) satisfied_sumnum, --满意数量 sum(unsatisfied_sumnum) unsatisfied_sumnum, --不满意数量 sum(srv_atu_sumnum) srv_atu_sumnum, --态度满意数量 sum(srv_bad_atu_sumnum) srv_bad_atu_sumnum, --态度不满意数量 sum(srv_rpr_prof_sumnum) srv_rpr_prof_sumnum, --水平满意数量 sum(srv_rpr_unprof_sumnum) srv_rpr_unprof_sumnum, --水平不满意数量 sum(srv_high_res_sumnum) srv_high_res_sumnum, --响应速度满意数量 sum(srv_low_res_sumnum) srv_low_res_sumnum, --响应速度不满意数量 sum(rtn_rpr_sumnum) rtn_rpr_sumnum, --返修数量 max(vst_user) max_vst_user, --回访人员最大数量 min(vst_user) min_vst_user, --回访人员最小数量 dws_day, --日期天 dws_week, --日期周 dws_month, --日期月 orgname, --组织机构人员部门 posiname, --组织机构人员岗位 empname, --组织机构人员姓名 oil_type, --油站类型 oil_province, --油站省份 oil_city, --油站城市 oil_county, --油站区域 customer_classify, --客户类型 customer_province --客户省份 from ( --查询得到每个工单的指标 select count(fsrv.srv_user_id) rtn_srv_num, count(fsrv.vst_user_id) vst_user, sum(fwo.wait_dispatch_num) wait_dispatch_sumnum, sum(fwo.wait_departure_num) wait_departure_sumnum, sum(fwo.alread_complete_num) alread_complete_sumnum, sum(fwo.processing_num) processing_sumnum, sum(fsrv.satisfied_num) satisfied_sumnum, sum(fsrv.unsatisfied_num) unsatisfied_sumnum, sum(fsrv.srv_atu_num) srv_atu_sumnum, sum(fsrv.srv_bad_atu_num) srv_bad_atu_sumnum, sum(fsrv.srv_rpr_prof_num) srv_rpr_prof_sumnum, sum(fsrv.srv_rpr_unprof_num) srv_rpr_unprof_sumnum, sum(fsrv.srv_high_res_num) srv_high_res_sumnum, sum(fsrv.srv_low_res_num) srv_low_res_sumnum, sum(fsrv.rtn_rpr_num) rtn_rpr_sumnum, dd.date_id dws_day, dd.week_in_year_id dws_week, dd.year_month_id dws_month, emp.orgname, emp.posiname, emp.empname, dimoil.company_name oil_type, dimoil.province_name oil_province, dimoil.city_name oil_city, dimoil.county_name oil_county, dimoil.customer_classify_name customer_classify, dimoil.customer_province_name customer_province --回访事务事实表 from one_make_dwb.fact_srv_rtn_visit fsrv --关联工单事实表 left join one_make_dwb.fact_worker_order fwo on fsrv.wrkodr_id = fwo.wo_id --关联日期维度表 left join one_make_dws.dim_date dd on fsrv.dt = dd.date_id --关联油站维度表 left join one_make_dws.dim_oilstation dimoil on fsrv.os_id = dimoil.id --关联组织机构维度表 left join one_make_dws.dim_emporg emp on fsrv.vst_user_id = emp.empid where dd.year_month_id = '202101'and dd.week_in_year_id = '2021W1' and dd.date_id = '20210101' --按照分组维度聚合 group by fsrv.wrkodr_id, dd.date_id, dd.week_in_year_id, dd.year_month_id, emp.orgname, emp.posiname, emp.empname, dimoil.company_name, dimoil.province_name, dimoil.city_name, dimoil.county_name, dimoil.customer_classify_name, dimoil.customer_province_name ) group by dws_day, dws_week, dws_month, orgname, posiname, empname, oil_type, oil_province, oil_city, oil_county, customer_classify, customer_province ;
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summary
- Realize the dimension index construction of the return visit theme table