In an environment where digital transformation is extremely "involved", traditional IT operation and maintenance methods cannot meet the current needs of digital development. During the transformation process, the IT department not only needs to deepen the integration of technology and business, but also needs to control costs and create higher costs. benefit. The requirements for the information sector have been further enhanced.
It needs to be clear that cost reduction and efficiency increase are long-term goals rather than stage requirements, and the IT department must face the difficulties.
Obviously, cost management is the key to cost reduction. The IT department manages hardware, software, and human resources. It is necessary to obtain better cost control and efficiency improvement through reasonable procurement and supply chain management, and further optimize resource utilization and collaboration, so as to reduce technology costs and improve team effectiveness.
The second is to increase efficiency. Technology development and business must be highly consistent to avoid waste of resources caused by follow-up expansion. Technology selection and implementation should be based on business needs and long-term development plans to provide the best performance and scalability. Strengthen communication and cooperation with business departments, deeply understand business needs, and provide customized technical support for business. At the same time, continue to learn and develop skills, actively respond to problems and needs, and improve business satisfaction and practice efficiency.
The above is the adjustment of the direction of internal work. The change in thinking cannot quickly adapt to the transformation needs. It needs to rely on the current technological development, such as the use of big data, AI, etc., to achieve a balance between technological improvement and cost reduction and efficiency increase, and improve operation and maintenance management capabilities. .
Throughout the development of operation and maintenance, enterprises and users hope that the operation and maintenance work will be highly automated and intelligent, so as to realize the rational utilization of basic resources, efficient monitoring of business links, automatic analysis and disposal of abnormalities, reduce duplication of labor, and reduce the cost of knowledge transfer and storage , O&M delivery is more efficient and safer. Supplement the shortage of manpower, control the overall situation in real time, and respond to emergencies efficiently.
LinkSLA provides one-stop, customized operation and maintenance services. The advantages are as follows
1. Full-stack collection and monitoring capabilities
In-depth user needs, to achieve personalized monitoring solutions. Realize unified monitoring of different types, brands, and models of IT facilities in the whole stack. Flexibility and extensibility can add unlimited equipment monitoring indicators. From application system, network equipment, storage, database, middleware to application and dynamic environment, comprehensive supervision.
2. Real-time fault warning
Based on network fault monitoring and equipment performance monitoring, combined with the network traffic monitoring function, it can dynamically discover network faults. Intelligently judge the type and level of the alarm, automatically trigger the preset fault resolution process, assign a special person to handle the complex problem, and automatically handle the security policy triggered by the routine alarm.
3. Automatic inspection
Take the initiative to assess and discover IT operation risks, discover hidden dangers as much as possible, and ensure stable operation of equipment. At the same time, early warning and solution suggestions are put forward in a targeted manner to minimize the risk of system operation. Real-time task inspection can be performed, and periodic task inspection can also be set. The inspection results are exported to Word for archiving. Effectively reduce the daily work intensity of engineers, discover problems in time, and meet compliance requirements
4. Visual data analysis ability
Provide visual data analysis capabilities, and graphically analyze and display massive network data. Through intuitive charts and graphical means, the analysis results of operation and maintenance data are clearly and effectively communicated, helping users to understand the operation and maintenance status from the macro to the micro, and make more time-sensitive decisions.
5. Asset life cycle supervision
Through the one-to-one correspondence between physical assets and the operation and maintenance database, it provides users with more convenient and efficient asset life cycle management, asset tracking, maintenance and statistical analysis. Dynamic monitoring has been included in the monitored asset operation status, and the asset operation status is analyzed. Through the status data collection and analysis, the risk that the asset will face is estimated, and the maintenance of the asset is driven.
6. MOC efficiently coordinates work order circulation
Timely response and transfer of alarm issues, the system automatically triggers and moc engineers are on duty 7*24 hours to quickly respond to alarm issues, respond to sudden failures and requests in a timely manner, realize the standardization and standardization of the entire operation and maintenance process, and traceable data for event processing .
IT departments can regularly review and assess their operations and performance to adjust for potential improvement and problems, and take appropriate action. Ensuring that its cost-value balance is always at its best.
LinkSLA intelligent operation and maintenance manager helps IT departments to control costs while providing high-quality technical solutions to promote business growth, improve efficiency, reduce risks, and make positive contributions to the realization of corporate strategic goals.
