The customer management system is the only way for the digital transformation of enterprises. For enterprises that have not deployed the CRM customer management system, they should pay attention to the price in addition to the software function. How much is the customer management software system? Whether a buyout is necessary , let's talk about it today.
1. What is a customer management system
The customer management system is to help companies establish a customer-centric business strategy. The customer management system is also a technology that can automate sales, marketing, and customer service processes. Provide enterprises with intelligent solutions in the fields of customer service, sales management and decision-making through information technology. In short, Zoho CRM is a means to improve competitiveness, helping enterprises to acquire customers before sales, follow up customers efficiently during sales, and maintain customers after sales to improve customer satisfaction.
2. Factors Affecting Customer Management System
1. Deployment method
The local deployment of the customer management system should consider the price of the software, as well as hardware facilities and labor costs. The price of the cloud customer management system is affected by the number of users and the duration of use, and the price should be clearer. Both need to add implementation costs, and the cloud customer management system has a shorter implementation cycle and a lower initial launch price.
2. Number of users
The user scale of the customer management system determines the price of CRM, and the more accounts the team members need to configure, the higher the price will be. The reason is that the larger the number of users, the more complicated the product customization will be, and the problems will arise when using the customer management system.
3. Function version
Each enterprise has different needs for software functions. Small-scale enterprises only need basic lead management and contact management. You can choose the free version of the customer management system. If you have higher requirements, you can choose a more advanced version.
3. Is it necessary to buy out
Judging whether a buyout is necessary can be considered from multiple perspectives: Is there enough time for the system to go online? If there is enough time, local deployment can be selected. Conversely, if the management wants to go online as soon as possible, the cloud system is given priority. Enterprises with sufficient scale, sufficient financial strength, and the ability to build their own computer rooms and customize software can consider localized deployment, otherwise it is recommended to use cloud systems.
In short, how much the customer management software system costs should be considered from the above aspects, and whether it is necessary to buy out the customer management system should be combined with the company's own situation.