Twitter on the left, Square on the right, what is Jack Dorsey thinking about?

In October, Dorsey returned as Twitter CEO, and with Square going public a month earlier, he became CEO of two publicly traded companies at the same time. This is reminiscent of two big names in the tech world, Steve Jobs, who runs both Apple Inc. and Pixar Animation Studio, and Elon Musk, the CEO of Tesla Motors Inc. who also owns his own rocket-making company, Space Exploration Technologies Inc.

And Jack Dorsey, who was juggling Twitter and Square, deservedly became the center of attention. With both Twitter and Square at a critical juncture, Twitter needs to prove to disillusioned investors that social media is still attractive to the mass market, and Square wants to prove that it can still compete in the hyper-competitive payments market. a way of life. Twitter's stock is at an all-time low, having fallen 16% since Dorsey was named CEO, while Square's stock has risen 36% since it went public on Nov. 19, but remains below the price investors paid last year.

Jack Dorsey was recently interviewed by Product Hunt's community. Thousands of community users have asked him hundreds of questions, and for both businesses, it looks like Jack Dorsey is in the running for both. From the answers to these questions excerpted below, you may find out what he was thinking.

1. What is Twitter and what can it be?

Community users: Twitter is a news source, what is your vision for Twitter?

Dorsey: Whenever you want to know what's going on in the world, Twitter will be your first choice, and that's the best we can do as a news network.

Community users: How will Twitter's image change in the next 5 years?

Dorsey: We support users in dialogue with each other with the original intention of free expression and to show those in power the truth of the world. We will continue to maintain these qualities in the future.

Community users: How do you see the importance of Brazilian users to Twitter and how will you improve their experience?

Dorsey: We want to serve users all over the world. By listening to the user's voice, we can learn from the real performance of the product. I think Twitter has become a foundational layer of public information, so it fits well into every culture.

Community users: In the face of injustice in the world, what responsibility can Twitter take?

Dorsey: Twitter can make more people aware of the seriousness of injustice, which I think is great. Users can initiate public conversations on Twitter and engage the world in conversations. Next we need to increase the percentage of open sessions, because as soon as we realize the problem, we can fix it.

2. Those things between Square and the payment ecosystem

Community users: The ecosystem of the payment system is gradually moving away from the traditional card market and moving towards NFC technology. In your eyes, what will Square look like in 5 years?

Dorsey: Square's overarching principle is to give sellers the convenience of charging buyers with a variety of payment methods, because that greatly increases the success rate of selling a product or service. Our new card reader supports NFC and EMV functionality, and I believe these two technologies will become mainstream in the payment system within the next 10 years. In addition, what other services do we provide for sellers? The most representative is undoubtedly Square Capital Services, we will directly invest in sellers to help them grow.

Community users: You've built an "internal dashboard" at Square, and the trickiest part of the process is undoubtedly choosing the right data to track. What is your thought process like when defining the data you want to track? What are the 3 data points Square is most concerned about?

Dorsey: The so-called "Admin Dashboard" was the first program I developed for Square to monitor the health of the company's services. This program makes our decision-making easier. The important thing for Square is actually very simple. The most critical indicator must be the total amount of payment, which is the fundamental basis for our decision-making.

3. Indicators that Wall Street cares about

Community users: When tracking Twitter's network and business growth, what indicators do you value most?

Dorsey: My biggest focus is the day-to-day usefulness of the product, because that's the only way to make sure people wake up and see everything going on in the world through your product. The same is true, but when people want to express their opinions and start a conversation, they will also think of your product first. Everything that happens in the world is on Twitter and I want to make sure everyone gets involved.

4. Advice for entrepreneurs

Community users: What advice do you have for those 24-year-olds who are in a period of confusion?

Dorsey: Do something that interests you, that you're passionate about, and ask people for support.

Community users: What qualities do you look for most when hiring?

Dorsey: The most important thing I look for when hiring is a candidate's passion, because that's a quality that's hard to acquire. Why do you want to get into Square? Why do you want to be on Twitter? If I can find a lot of passion in a candidate's responses, then I'll focus on their leadership and skill level. I will put passion and purpose first in my recruiting.

Community users: What advice do you have for students who start their own businesses during college? Is it possible to balance career and studies?

Dorsey: Of course, it's all about how you get the best out of it. Personally, most of my skills in developing products and managing businesses were acquired after leaving school, but I am just an individual. I think there is more than one answer to this question.

Community Users:: Twitter and Square have a big plate, what help would you like to get from the Product Hunt community?

Dorsey: I love this community so much, just being educated by product developers and makers is enough for me.

5. Questions about the level of technology

Community users: Regarding the future, what real things do you think are being questioned and suspected by people?

Dorsey: Technology is a lever and a tool. Great tools can increase our efficiency, empower us and make us more creative. I think that if we can build a product with good intentions, we will eventually eliminate the barriers between each other and become more equal. I will look at the future with a positive and optimistic attitude, but there are too many negative comments right now. (The content of the question and answer comes from Medium, Transcend Ruan Jiajun/compiler, compiled by Ape Group Technology)