Rescue is not reliable: how did he outsource technology to achieve a 3% dispute rate?

Industry-based B-side sharing economy entrepreneurship can be said to be a small hotspot in the field of corporate services in 2016, and "Didi called programmers" is a more representative business model in this field. Since 2015, the sharing economy platform based on the programmer group has begun to make a sound in the market. So far, there are no less than 5 similar platforms on the market. So, what are the pitfalls that must not be jumped into in the sharing economy entrepreneurship based on the programmer group, and what is the key to success? Topology News recently interviewed "Programmer Inn", a new company in the sharing economy of programmers. With their ability to control the dispute rate of transactions on the platform to 3%, the author believes that this interview can bring some thought-provoking viewpoints.

  A balance of deep involvement and light operation

  Didi's model of beating programmers is to subvert outsourcing with the idea of ​​crowdsourcing. Before talking about optimization and subversion, what are the constraints to the development of traditional outsourcing companies? Domestic technology outsourcing is a big market, but few of them are big and listed. There are two reasons for this:

  First, the method of quoting and evaluating the construction period is extremely non-standard, which leads to two results: bidding and bidding are easily lowered and cannot cover the cost; after the contract is signed, it becomes a one-shot deal, followed by unlimited changes to demand and function..." "Thanksgiving" has become a commonality in the outsourcing market. Because of this, all listed companies in the software outsourcing industry, such as Hang Seng Electronics, Neusoft, etc., use man-days as the unit of valuation, allowing engineers to participate in long-term development, not according to project quotations, according to project quotations, There are also different quotations, no specific standards, and the market is chaotic.

  The second is the control of personnel scale and personnel flow. One of the biggest pain points of outsourcing companies is that they don’t know how many people to recruit. They are always in a state of not enough people and some people are idle. In addition, the turnover of personnel is relatively large. This has led to the outsourcing company's inability to effectively compress the labor cost. At the same time, the expansion of business scale is directly and positively related to the scale of personnel. It is difficult to expand.

  It is not difficult to see that if you want to change the chaos in the outsourcing market and the dilemma of outsourcing companies, standardization is the only option. But in which aspects to standardize, and how to ensure a healthy cost structure while doing standardization, we have not yet seen a relatively late company that can give a good answer. Today's protagonist (appeared a bit late) program Chen Kehao, the founder of Member Inn, mentioned three points: review, quotation, and docking.

  ·In terms of auditing, the contracted developer acts as the project manager to conduct in-depth sorting and analysis of the project. It can be said that the in-depth analysis of the project is the consensus of several platforms. The difference is whether the project manager is provided by the platform or contracted with the platform for training. Chen Kehao believes that the latter is lighter, so he chooses excellent developers on the platform to sign contracts. training;

  ·In terms of price, the Programmer Inn has a special quotation team, which is evaluated according to manpower and days. After the company confirms the price, the programmer does not need to participate in the negotiation. This ensures standardized prices on the platform;

  ·On ​​the docking order, the Programmer Inn does not do bidding, but a dispatch system, and only allows high-quality individual programmers to sign contracts, and will not accept contracts from teams. A high-quality individual evaluation standard is: two years of work in a well-known Internet company, or three years of work experience. "The core competitiveness of the Programmer Inn is based on the understanding and understanding of individual high-quality developers. This understanding and understanding is not our manual judgment, but the data he left on our platform in the past. Through data, the rating is finally achieved automatically. Docking is our goal, and we are gradually strengthening machine learning and working towards automation.” Chen Kehao said. When docking, the Programmer Inn will also focus on the products or works developed by the programmer, industry experience, etc., and match the programmer with his best field to ensure quality problems.

  At present, the operating data that the Programmer Inn can disclose is that there are more than 44,000 programmers on the platform, with an online turnover of 500,000 yuan per month, and 60% of the total project parties who have released their needs more than once, with a dispute rate of 3%. Depending on the situation, the Programmer Inn will charge a certain percentage of the commission. According to Chen Kehao, it can currently cover its own operating costs.

  Excellent individuals are better than low-level teams

  The Programmer Inn only allows high-quality individual programmers to sign contracts, and will not accept contracts from teams, which really surprised the author. According to the author's previous interview experience, many platforms welcome developers with their own teams to sign up. Chen Kehao said that high-quality individuals are better than low-level teams.

  This comes from Chen Kehao's experience in outsourcing. He found that if those outsourcing teams have been working for a few years, they will definitely accumulate in a certain area, such as medical care or finance, and they can even go deeper and even become SaaS (this is how the host who was interviewed by Topology before came from here). ), then at this time they will never rely on a certain platform to take orders, so the teams that completely rely on the platform to sign contracts and take orders are often at the bottom of the technical capabilities of the outsourcing industry.

  从程序员客栈的初心和情怀来讲,陈柯好西希望干掉最底层的外包团队。“最底层的外包公司虽然在一定历史时期起到了供养技术人才的作用,但是随着行业发展他们必定会将是一个利益蚕食阶层。干掉他们才有可能从本质上获得行业标准化的基础,比如定价权。”

  但程序员客栈并非要把外包公司一棍子打死,相反要推动他们进行升级,增加人层面的复用率,提高生产力,让外包公司技术服务收窄于他们擅长的行业,加深行业沉淀;增加产品层面复用率,推动有能力的外包技术服务公司SaaS化。

  陈柯好本人从毕业就开始创业,90后的他此前曾经做过社交等方面的项目,后来转为技术外包公司。在做外包的过程中,他萌生了围绕程序员这个群体创业的想法。在社区、招聘、培训三个方向中,陈柯好并没有选择任何一个。“社区不赚钱,后面两个在2014年我启动程序员客栈的时候就已经是红海,当时的想法就是让程序员这个群体能多赚点钱。到现在,我们的愿景是,优质技术生产力也一定能像现在的云服务器一样,让企业能随时调配使用,平台+优秀的个人一定会取代糟糕的公司+雇员。”

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