How to break through the limitations of WeChat applet customer service and realize chat on the mobile phone?

After the launch of many friend mini-programs, the customer service message has not been resolved. Small program customer service messages can only be replied on the PC side, which is a headache for many small program operators and merchants, because no matter how awesome customer service is, it is impossible to hold a computer anytime and anywhere, which leads to many users’ messages cannot be Getting a reply in a timely manner will affect the user's experience. In severe cases, it may lead to customer complaints, skip orders, or even directly put your applet into the "cold palace", wave your hand and never see it again.

Next, I will tell you a method, you can implement the applet to process WeChat customer service messages on the mobile phone!

 

1. Registration

 

①One-click access to the small customer service  http://xiaokefu.hotapp.cn/   (WeChat or mobile phone number registration)

 

②Enter the background and add the applet:

 

Mini Program Name, Mini Program Category: WeChat Mini Program Background Settings - Basic Settings

Mini Program AppID, Mini Program AppSecret: WeChat Mini Program Background Settings - Development Settings

 

③ applet background configuration:

 

Modify ①URL(server address) ②Token(token) ③EncodingAESKey(message encryption key) ④Message encryption method ⑤Data format 

 

④Log in to the WeChat applet background ( https://mp.weixin.qq.com ) Settings - Development Settings - Message Push

 

Pay attention to the number of changes that can be applied for within a month, and enable message push

 

2. Settings on the PC version

 

After completing the small customer service background registration, adding the applet, and configuring the WeChat applet background, enter the Sesame applet background

 

①Auto reply message configuration

 

There are 3 types of automatic responses:

①Open the customer service message (as long as the user clicks the customer service message button, this type of automatic reply will be triggered.)

②Keyword reply (When a user replies to a certain keyword content in the applet, it will automatically reply to the keyword reply content you set.)
③Reply when a message is received (if a keyword is triggered, the keyword content will be given priority)

 

There are 5 types of reply content:

Graphics, text, URLs, pictures, applet cards

 

Use the small customer service to automatically follow the official account:

①Select image and text to reply: Do not abuse this method, pay attention to the official account copy to prevent WeChat blocking (tip: if you don’t want to send this kind of guide to follow the official account article, you can send the prepared official account article to only one person, and then copy it Article link re-use)

 

②Select the picture to reply: upload the QR code of the official account directly

 

②How do administrators add customer service (Customer Service Center - Customer Service Management)

 

Enter the background - Customer Service Center - Customer Service Management - Enter the account number (you already have a small customer service account directly input, if you don't have it, you need to fill in the account and password) - Select the applet - OK

Note: Add a customer service by entering the customer service account number (the roles are all ordinary customer service) 

 

Introduction of multi-customer service functions:

The multi-customer service function allows multiple customer service accounts to receive customer service messages from the applet at the same time

 

Administrator and general customer service accounts:

①When registering the small customer service system, the default account is the administrator (of course, it is also a customer service), and only the administrator account can add multiple customer services. 

②Customer service is added by the administrator, and you can choose which applet to serve. 

③ When logging in with a customer service account, you can only use the functions in the customer service mode. When logging in with an administrator account, you can use the functions in the administrator mode.

 

What functions can the administrator use?
After logging in to the customer service system, the administrator can use the following functions:

1. Add and configure multiple applets

2. Add multiple customer service

3. Set customer service to delete customer service

4. Switch all mini programs to use the customer service function

5. Reply to messages

6. Set up automatic reply content

What functions can ordinary customer service use

Currently can only reply to messages

③How does customer service receive customers

 

Third, the mobile version of the operation interface

Follow the official account ID of "Sesame QR Code Assistant"  : zhima800 

1. Three categories of messages (simple and clear view of current customer messages)

1. in reception

2. waiting for reception

3. received

2. Batch processing of messages (three kinds of messages support batch end reception)

1. Reception for more than 48 hours (based on WeChat's rules, because customers who exceed this time, WeChat does not allow re-interaction)

2. Reply Receptions (better view unanswered receptions)

3. All reception (reception message is empty)

3. Chat interface (more operations in the upper right corner)

1. View chat history

2. end reception

Fourth, the administrator interface (3 kinds of operations)

1. Administrator switch, applet switch

2. Number of customers automatically received:

   The current number of customers received exceeds the set number, or when the automatic reception is turned off, the system will no longer receive automatic reception, and manual reception is required (7 options for turning off automatic reception 5, 10, 20, 50, 100, 200)

   For example, if the number of receptionists is set to 50, but there are 60 customers who need reception, then the current number of customers in automatic reception is 50, and the number of customers waiting for reception is 10.

3. Customer service message push:

   Number of Pushed Messages: The maximum number of messages pushed to you by the official account when you are offline (close push 3 10 100 4 options)

The improvement of customer service efficiency is more conducive to precipitating fans and retaining customers. It is easy to get started, and from ordinary users to fans to super users, it can capture the needs of customers more efficiently.

This mobile version of Sesame Customer Service has opened a one-stop mini-program customer service model, where the customer is, the service is there, and it supports multiple customer service and multiple mini-programs.

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The specific and complete operation process is here: Sesame Mini Program Customer Service Mobile Version, a tool for viewing and replying to messages in a more timely manner!

Sesame Customer Service Experience Portal  http://xiaokefu.hotapp.cn

Small customer service mobile homepage   http://xiaokefu.com.cn/index/mobile