I was busy with work at the end of the year. I haven’t posted an original article for a while. Recently, my Mac had some inexplicable problems. I had to go to Apple’s after-sales service to replace the motherboard and screen. AppleCare is not worth it. Incidentally, I also introduced Apple's warranty-related policies. This article can be regarded as an AppleCare literacy post, I believe you will use it in the future.
Note: This article is mainly for the introduction of AppleCare for Mac computers, and other products are slightly involved.
For AppleCare, I refused at first
I bought the first Macbook Pro at Apple's Nanjing East Road store two years ago. When I bought it, the clerk naturally highly recommended AppleCare. Despite the hype, I was determined not to buy it. After all, more than one thousand is not cheap, and now you can buy a newly released Redmi Note7 Xiaojingang! So flatly refused.
The second day after I bought my computer, I found out that the video card appeared on the web page (excluding network bandwidth reasons). For the host of Mac Xiaobai, how many pieces of Macs are still stuck when watching videos? It was really shocked! At the weekend, I hurried to the after-sales service to ask about the situation. The shopping guide was refreshing. After reading it, I told me to change it without telling me why. Well, just change it. After the change, I recommended AppleCare again. At this time, I started to mumble, thinking about this situation, I will need to repair a lot of money in the future, and I will spend 10,000 yuan. I bought it for more than a thousand. , Figure an insurance. As a result, Amway, the clerk, successfully purchased AppleCare, and his girlfriend said that "people are stupid and have a lot of money". However, with this purchase, there are also things that happened later...
Apple product warranty
Before starting, I think it is necessary to understand the hardware warranty policy of Apple products in China . The clear ones can be skipped directly, and the unclear ones can be used as the upswing posture. Before buying Apple products, I feel it is necessary to know these.
iPhone
· The whole iPhone and its accessories enjoy a 1-year warranty from the date of original purchase.
· Parts that can be repaired or replaced include but are not limited to batteries, display screens, motherboards, etc.
· Replaced parts and accessories enjoy the remaining time of the original 1-year warranty period or the 90-day warranty period from the date of repair or replacement, whichever is longer.
Mac
· The entire Mac computer and its accessories enjoy a 1-year warranty from the date of original purchase. The main components enjoy a 2-year warranty from the date of purchase.
· All main components of Mac desktop computers include: motherboard (MLB), processor (CPU), memory, hard disk (HDD/SSD), power supply and graphics card.
· All the main components of Mac notebooks include the motherboard (MLB), processor (CPU), memory, hard disk (HDD/SSD), power adapter, keyboard and display (LCD).
Special case in Zhejiang Province
I have to mention Zhejiang Province here, this is a surprise that I only learned later!
In Zhejiang Province, the Consumer Rights Protection Law grants consumers a 3-year warranty service for quality problems from the date of purchase of the desktop computer.
Was it a surprise! Other places have a one-year warranty, but Macs purchased in Zhejiang Province can enjoy a 3-year warranty service. This is because Zhejiang Province’s Three Guarantees Regulations stipulates this! In other words, it is similar to giving you an AppleCare for free. but! but! but! Focus on it! Although it enjoys a three-year warranty, only the local designated repair point in Zhejiang can enjoy the three-year warranty . In other words, if you buy a Mac computer in Zhejiang Province, if you go to another place to do the warranty, then the one-year warranty will be treated equally.
In any case, there is better than nothing. This also makes non-Zhejiang fruit powder jealous. Knowing the basic warranty policy, then let's take a look at what AppleCare is highly recommended by the clerk.
(For the warranty policies of other products, please refer to the official website, the official warranty policy description )
What is AppleCare? Still so expensive!
AppleCare has different prices for computers and mobile phones, but they are generally similar. Of course, today I am mainly talking about AppleCare for Mac computers.
AppleCare stands for AppleCare Protection Plan (full service plan) . Mac computers purchased with AppleCare can provide up to 3 years of expert technical support and additional hardware service options from Apple. If the Mac has quality problems, such as defects in materials or workmanship , Or the battery capacity is lower than 80% of the original specifications, you can enjoy free replacement or repair. The "benefit" of changing the battery was also an important reason why the clerk recommended me to buy it.
Similarities and differences under a simple comparison
AppleCare comparison
Regarding the battery, I would like to say that I have used it for more than two years or almost three years, and the loss has not reached 80% at all. Because the power cord is usually connected, the battery loss is actually very small, so the "benefits" of free battery replacement are basically For me, it's useless. Others, as far as I know. To be straightforward, within three years of non-human damage, free repair or replacement (basically replacement, because the mac computer is highly integrated, the probability of repair is small), and the material cost and maintenance labor cost are exempted. I have heard that some people have problems with their Macs during the warranty period. Because the replacement parts have been discontinued and cannot be replaced, Apple replaced them with the latest models. Of course, this is a hearsay, but the host thinks it is more credible. After all, Apple's service is still available, which is a blessing in disguise!
Other man-made, such as pour water to short-circuit, the motherboard burned, the screen broke on the ground and so on, AppleCare does not care. However, depending on how you talked to Apple after sales 
, eloquence is very important! You might have changed the eloquent ones! I won't explain much. The coating on the screen is peeling off. You can change the screen for free. It costs more than 2,000 to replace a single screen, and more than 
3,000 to replace a motherboard alone. There are accessories, such as the power cable is broken for a long time, or bald, can be replaced with new accessories free of charge. The keyboard is usually used more vigorously, if it is broken, it seems that it can be replaced.
This is why AppleCare is so expensive. Basically, you only need to use it once and you will earn it back.
These situations are not covered by the guarantee
The above are some of the scopes that are not included. For the specific AppleCare coverage, you can check here for more detailed AppleCare terms
Half of AppleCare can actually be refunded!
I don’t know how many people know that the AppleCare you bought can be refunded! Anyway, I didn't know at first. In other words, whether you bought it for half a year or a year, as long as the coverage period of AppleCare has not expired, you can return your AppleCare for any reason. Isn’t it a surprise, because many people may buy it after a year? , I found that it was useless at all, or I might not be able to use it, and I didn’t want to lose so much expense. Then this may be an option.
Refund fee
1. If you cancel within 30 days of purchasing AppleCare and do not use any service provided by AppleCare, then the full fee will be properly refunded; if you use part of the service, the money after the corresponding service fee will be deducted will be refunded to you.
2. If you cancel after 30 days, it will not be refunded in full, and it will be refunded according to a certain deduction ratio.
Refunded amount = a certain percentage of the original purchase cost [Note 1]-Cancellation fee [Note 2]
[Note 1] A certain percentage = the percentage of the remaining warranty period from the date of purchase of AppleCare
[Note 2] Handling fee means RMB 160 or 10% of the refund amount (whichever is smaller)
Looking at it this way, Apple is still more thoughtful. Because half a year ago, I thought that my AppleCare hadn't been used for so long and I was going to refund it, but after all I found out that I could only refund three to four hundred yuan. There is no refund. I didn't retreat because of the loss! Finally used it.
If you have purchased AppleCare and want to return it, just use the above formula to calculate how much money you can return.
Refund method
1. Call 400-666-8800
2. Send the written notice and AppleCare agreement number to the AppleCare department of Apple Computer Trading (Shanghai) Co., Ltd. The address is Building 6, Zone C, No. 88 Maji Road, Shanghai Pilot Free Trade Zone, China. The notice must be accompanied by a copy of the original proof of purchase.
Basically, I would choose the one with fewer words, just call the customer service, the second one is too cumbersome. Hope this can help you when you need it in the future!
AppleCare is not only refundable, but also transferable. It supports transfer to a new owner, or transfer from your old device to your new device. The specific transfer method and rules will not be elaborated, and you can consult Apple's customer service for details. So you have a new option to buy AppleCare, buy someone else transfer it to you.
Tell me about my AppleCare
Basically understand the specific situation of AppleCare, let me tell you what is going on with my computer.
My computer was purchased in April 2016, and it has been nearly three years. Because of work, so basically toss at least 12 hours a day. Unless special circumstances, never shut down. Therefore, the frequency of computer use is quite high. By the way, the quality of the Mac is relatively reliable. After using it for more than two years, there is basically nothing wrong with it.
Restart without warning
The inexplicable non-symptom crash restarted a while ago, irregularly. Fortunately, after Apple restarted, it would restore the previous working status and open software, which did not cause major consequences, but I was still worried about losing my code someday, so I took a weekend to go to Apple after-sales testing. Through the official hardware inspection, no problems were found, and it felt like a system problem. At first the official suggestion was to let me reinstall the system to see if it could be resolved. But because this problem is sporadic, even if I reinstall the system, it takes a long period of time to verify the problem, and it is not operable. Secondly, my computer needs to be used every day, and the cost of reinstalling the system is very high for me (the development dog’s computer means reinstalling after reinstalling?!). After learning about this situation, because I have already purchased AppleCare, And it is still within the warranty period, after-sales provides a solution to replace the motherboard.
Of course, this is the best result. After all, my computer has been in service for nearly three years, and it can take years to change a motherboard. The result of this treatment is naturally quite satisfactory. It is worthwhile to be touched that I glanced at my screen and found that there were imprints that could not be erased when I was looking at my computer after the sales. Because I used the keyboard membrane before, although I lost it for a long time, I still left some grids on the screen. Imprints, not many, do not affect the use. The after-sales brother said immediately, by the way, replace your screen. unexpected surprise! Well, since the after-sales service said so, it is better to be respectful than fate, so replace it at the same time.
The rest is to issue a repair order, and then the repair work order was received in the mailbox
Repair work order
Good guy, the screen plus the motherboard totals 6,454 yuan. If you don’t think about it without AppleCare, I basically wouldn’t choose official repairs. This is not enough!
At that time, there was no stock in the store and needed to be ordered, so I had to wait until the specific accessories arrived before I made an appointment for replacement. I just received an after-sales call from Apple a few days ago, saying that the accessories have arrived. I plan to take a few days before the New Year holiday to replace the motherboard and the screen. According to the official statement, it will basically be available during off-peak hours. The replacement was completed in about two days, and when I replaced it, I helped me clean up the dust inside. Because the new year is just after the change, I also have enough time to reinstall the system without delaying work.
So, thanks to my AppleCare.
In fact, as early as a year ago, I had already used my AppleCare service once. The problem is the power adapter.
It's this stuff
The problem is not a big problem, but there is a crack on the adapter. I don't know how the crack came out. It is not in the corners and corners. It has not been dropped. It seems to be pushed up by something inside. Crack. Although it does not affect the use, but for safety reasons, I still found the after-sales service, and after looking at the after-sales service, I did not ask for any reason, and directly said that I would replace it for free. Nice!
It should be noted here that the replacement of the power adapter does not include the part shown in the figure below.
The metal part of the plug is not replaced
In other words, this metal plug part is not covered by the warranty. I specifically asked about the after-sales service. The after-sales statement is that this part does not contain any electrical components and is purely physical. Under normal conditions of use, this place will not be damaged, and the large bumps in the back have circuits and other components. In theory, there is a possibility of damage, so it will be covered by the warranty.
Buying this power supply separately is still a lot of money
599 yuan
Therefore, AppleCare once again saved me some money.
The above are all the use cases of my own AppleCare. Basically, it can be seen that if there is nothing wrong with it in three years, then more than one thousand can be regarded as a gift of love. Whenever there is a failure, then the absolute value. After all, mac computers are highly integrated, and many places are broken, and there is basically no possibility of repairing them. They can only be replaced. This can be regarded as a shortcoming of mac computers.
Is AppleCare worth buying?
I believe many people have doubts about this issue. The reason for the difficult choice is simple and expensive! After all, it's not three to five hundred yuan, and it's still a big question whether it will get rid of it. People hate loss, so it is natural that it is not easy to choose. The above case is for reference only, after all, not everyone will have problems with their mac. The original poster talks about his own ideas and does not constitute decision-making suggestions.
First of all, as a not-so-cheap device, if you feel that you don’t care about the AppleCare cost, just buy it for an extra guarantee and buy it with peace of mind. Just like insurance, it is a guarantee for future uncertainty to recover your losses to the greatest extent. Do you still expect the insurance company to refund you if you don’t get sick after buying consumer insurance?
Of course, more people may still mind the cost. According to the landlord’s experience, the frequency of use of the landlord should be relatively high. Usually the code is compiled, PS is also used, and occasionally I watch the video myself, or toss down the video clip (novice level). At least 12 hours at the end of a day's work. With such a high frequency, the computer has basically been used for more than two years without any problems, and there are very few problems with the Mac computers of my friends around me. That is to say, the restart problem has only recently appeared, but the high probability is still a system problem. In fact, the quality of Apple computers is still very good, most likely there will be no major problems, many people use it for five or six years is normal. If you usually use the frequency and the environment is relatively normal (such as in the company), you can choose not to buy AppleCare, or you can buy it for one and a half years and you can return it if you think there is no major problem.
If you often use the built-in battery for power supply, the loss of the battery will be relatively high. If you are worried about battery life, AppleCare’s free battery replacement can be used as your consideration (of course, this situation does not necessarily guarantee a 100% loss of 20%, or you You can also consider a third-party battery replacement service). As far as the landlord’s usage habits are concerned, there are many cases where the power supply is usually connected, and the battery loss is far from reaching the replacement standard .
Furthermore, if you usually use the environment in a harsh environment, you would not worry about using a computer in the past, and you love to bump into it. Then you can choose to buy an AppleCare. After all, in this case, the probability of a problem will be higher, but who knows the probability of this thing.
Finally, there is a plan, go to Zhejiang to buy! , Of course, you must be able to accept the condition of "If something goes wrong, you can only go to the designated place for repair", otherwise, the repair in other places will still be guaranteed for 1 year.
So the above are some personal opinions, and my personal tendency is to buy it if you don’t need money. The final decision whether to buy or not depends on your own actual situation. All I can say is that once repaired, AppleCare is absolutely worth no friends! It will make you feel less painful.
Last gossip
I always feel that it is not nonsense for a while to sublimate the subject, but I am sorry for writing so many words!
In fact, the landlord also thought about selling such an expensive extension for Mao? In order to make money? Certainly not. To make money, it should be sold at a lower price and let more people buy it. The reason for the high price is naturally not to make money.
Later, I remembered some of the economics courses I had heard before, which seemed to be taught by Mr. Xue Zhaofeng. I felt that Li Li was here to force me to talk about it.
The pass rate of a product doesn't need to be too high, it can reach more than ninety percent. Because it is easy to increase the pass rate of a product from 50% to 70%, and from 70% to 90% is relatively easy, but it is difficult to increase from 98% to 99%, and the cost of identification is quite large. Then simply don't be so high, just sell it directly to consumers to find out, as long as you promise, if there is a defective product, the merchant will return it and replace it. This is the emergence of the "three guarantees".
Since there are three guarantees, why do you need to extend the warranty. For example, this AppleCare is very expensive, and many people will not choose to buy it. If it is purely to make money, the price should be reduced to allow more people to buy it, so why do you want to sell it? Is it so expensive to keep consumers away? If it is said that in order to claim that his product is of good quality, there is no need to buy an extended warranty, then simply bring a three-year and five-year warranty to each computer, wouldn't it be more trustworthy for consumers. But the truth is that it is only available for one year. Because there are always some people who love computers very much and use the shell film with care, of course, there are always some people who are Ma Daha who use it very carelessly and bump into everyday food. Manufacturers do not need to achieve the ultimate in product quality in order to take care of all groups. There is no need to ensure that the products are durable, not broken or broken. It is almost the same. As long as consumers use it carefully, it can save a lot of money. Part of the cost. People who usually use things and cherish will probably not buy extended insurance, so use high-threshold extended insurance to distinguish people who use sloppy (for example, the host, I am the person of choice ), and charge them higher fees to make them pay higher The price is to achieve a balance between the manufacturer's costs and benefits. In the future, if something breaks, you can replace it if you want to. The manufacturer will not lose money. AppleCare is such an extended warranty product.
Okay, I'm done talking about it.
Going back to the article, AppleCare is still quite worth buying for people who are less worried about the original poster. In fact, it is not necessary to buy AppleCare for the small partners who usually use Aixi. After all, the reason for selling AppleCare is not because the product quality is not good enough, but only to eliminate the impact of information asymmetry between manufacturers and consumers.
If you think it’s helpful to you, please give me a thumbs up, a favorite water, and a wave of comments to support the poster~ 