What is a dispatch? Dispatch is not a simple advertising campaign, nor is it a simple sales activity, nor is it a simple means of making money, but a comprehensive production factor for the discovery of personal potential.
So what is the dispatch system? The dispatch system is composed of three parts: the person who initiates the work order, the person who allocates the work order, and the person who resolves the work order. It means that after the person who initiated the work order submits the work order, the management personnel will allocate the work order in the most reasonable manner according to the principles of business scope, distance, and global optimization, so as to achieve unified management, cost saving, and efficiency improvement.
The dispatch link in the intelligent dispatch system is a scene that many enterprises often face. The dispatch system optimizes dispatch according to personnel distance, work saturation, working status, etc., reasonably allocates service resources, effectively improves unified management, and improves service effectiveness
1. Manually move the dispatch
After the technician receives the order, the enterprise administrator or department administrator can dispatch the order not only on the computer side, but also on the mobile terminal of the mobile phone. According to the fault type bound by the technician and various matching degrees, the current technical work order quantity is intuitive The display can be used as a reference for dispatching workers, which is convenient and efficient. reduce workload.
2. Automatic dispatch in the background
The system administrator can pre-set automatic dispatch rules, which technology is assigned priority and other issues. The system will automatically dispatch orders according to the bound technician fault correlation and existing workload, which improves efficiency and reduces workload
3. Technician grabs the order
The enterprise administrator turns on the order grabbing function in the background of the system, and the work order submitted by the user will be in the grab order list. The technicians can choose whether to accept the order or grab the order nearby, which improves the initiative of front-line personnel and improves the troubleshooting rate of failure problems.